Target audience

For all personnel relevant with IATA Airport Handling Manual.

Objectives

Identifying all contributive factors and learning to manage behaviors to reduce risks of incidents.

Programme

THEORYRisks and accidentsAbout James Reason and Murphy’s modelsHuman factors in civil aviationThe human being and his abilitiesFactors affecting performanceNotions of error / mistakesTypical attitudes and behaviorsStressRemediation and conflict managementJudgment and decision-makingOptimizing resource consumption

All training courses are provided by a qualified and certified trainer in our Roissy center.

Evaluation

THEORYFinal written test (80% success rate to pass)